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China's leading manufacturer of PCB Laser Dapaneling Machine
One-Stop PCB Depaneling Solutions
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Building 2, Songhu Zhigu Research Center, Dongguan City, Guangdong Province, China
PCBSEP Privacy Policy
Effective date: [2025-08-01]
PCBSEP (“we,” “us,” “our”) provides PCB laser depaneling equipment and related services worldwide.
1) Scope
This policy explains how we collect, use, disclose, and protect personal data when you visit our websites, contact us, request quotes/sample cuts, download materials, or receive support. It also covers information you send to us (e.g., CAD/CAM files, photos, process specs).
2) Data Controller & Contact
Controller: PCBSEP
Privacy contact: [email protected]
Address: Building 2, Songhu Zhigu Research Center, Dongguan City, Guangdong Province, China.
3) Data We Collect
- Identity & contact: name, company, role, email, phone, country/region.
- Business context: application details, materials/thickness, panel layout, takt/volume, MES/automation needs.
- Files you upload: Gerber/ODB++/DXF/Excellon, photos, drawings, SOPs (treated as confidential; NDA available on request).
- Usage/cookies: site pages viewed, downloads, device/browser info, approximate location (via IP), cookie preferences.
- Support & service: tickets, call/video recordings (with notice), training/acceptance records, machine logs you choose to share.
4) How We Use Your Data (Purposes)
- Respond to requests (quotes, demos, sample cuts, support).
- Prepare technical recommendations and process reports.
- Provide on-site/remote service, training, and warranty/after-sales support.
- Improve our products, documentation, and website (analytics).
- Send service notices; with your consent, send product updates or application notes.
- Comply with legal obligations and enforce agreements.
5) Legal Bases (EU/UK GDPR)
- Contract: to answer RFQs, perform trials, deliver equipment/service.
- Legitimate interests: to operate and secure our services, prevent abuse, and improve quality.
- Consent: for optional marketing emails, certain cookies/analytics, and recordings when applicable.
- Legal obligation: tax, compliance, and safety requirements.
6) Sharing & Disclosure
We do not sell personal data. We may share with:
- Service providers/processors: hosting, email, analytics, customer support, logistics—bound by contracts and confidentiality.
- Partners/resellers/service bases: to fulfill your request in your region (only necessary details).
- Legal/compliance: when required by law or to protect rights, safety, or property.
- Corporate events: merger, acquisition, or reorganization (with notice where required).
7) International Transfers
Your data may be processed in countries different from yours. We use standard safeguards (e.g., SCCs, contractual protections) and limit access to a need-to-know basis.
8) Retention
- Leads/inquiries: typically 24 months after last interaction.
- Contracts/service records: typically 7 years (or as required by law).
- Uploaded files for trials: typically 12 months after project close, unless you ask us to delete earlier or keep longer under NDA.
We delete or anonymize data when retention ends.
9) Cookies & Similar Technologies
We use:
- Strictly necessary cookies (site and form operation),
- Analytics cookies (aggregate usage, with your consent where required),
- Functional cookies (remembering preferences).
You can manage cookies via our banner (where shown) and your browser settings.
10) Your Rights
Depending on your region, you may have rights to:
- Access, correct, delete your data,
- Restrict or object to processing,
- Data portability,
- Withdraw consent at any time (affects future processing),
- Opt out of marketing,
- Appeal a decision or lodge a complaint with your supervisory authority.
How to exercise: email [email protected]. We may verify your identity before acting.
11) Security
We use administrative, technical, and physical safeguards (access controls, encryption in transit where applicable, least-privilege access). No system is 100% secure; please notify us immediately if you suspect unauthorized use or disclosure.
12) Third-Party Links
Our site may link to third-party resources. Their privacy practices are their own; review their policies before providing data.
13) Changes to This Policy
We may update this policy to reflect changes in law or our practices. We’ll post the updated version with a new effective date.
14) Contact us
If you have questions or requests, please contact:
Email: [email protected]
Company: PCBDEP Technology Co., Ltd.
Address: Building 2, Songhu Zhigu Research Center, Dongguan City, Guangdong Province, China
Sample Cutting & Process Report
Send your CAD and panel details; we provide cut samples, photos, optional edge micrographs, recommended laser parameters, and a cycle-time/yield estimate so you can decide fast.
Remote Video Support
Live, encrypted video sessions for setup, recipe tuning, vision alignment, and basic maintenance. Quick scheduling, clear checklists, and follow-up notes to keep your line running.
On-Site Commissioning & Training
Certified engineers handle installation, calibration, and operator training—handing over SOPs and acceptance results to your quality standard. Available across our service regions.